Privacy Policy

Effective Date: August 2026

PHYNIX Corporate Merchandise ("PHYNIX", "we", "our", or "us") respects your privacy and is committed to protecting the personal information provided to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, www.phynix.com.au, contact us, request information, obtain a quotation or engage PHYNIX for products and services.

PHYNIX manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

By using our website or providing personal information to PHYNIX, you acknowledge and consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

PHYNIX may collect personal information including, but not limited to:

- Name;

- Company or organisation name;

- Job title or position;

- Email address;

- Telephone number;

- Delivery and billing addresses where applicable;

- ABN or business information where required;

- Information relating to enquiries, quotations and orders;

- Artwork, logos, branding files and production specifications supplied by you;

- Any other information voluntarily provided to us.

We may also collect limited technical information automatically through our website, including website usage data and browser-related information.

2. How We Collect Information

PHYNIX collects personal information when you:

- Submit an enquiry through our website;

- Request a quotation;

- Contact us by email, telephone or other communication methods;

- Place an order;

- Complete an account application;

- Provide artwork or branding files;

- Subscribe to marketing communications;

- Communicate with us regarding products or services.

Information may also be collected through website technologies such as cookies. Please refer to our Cookie Policy for further information.

3. How We Use Your Information

PHYNIX uses personal information to:

- Respond to enquiries;

- Prepare quotations and proposals;

- Process and manage orders;

- Produce artwork proofs and production specifications;

- Communicate regarding products, services and orders;

- Coordinate manufacturing, decoration and delivery;

- Provide customer support;

- Improve our products, services and customer experience;

- Maintain business records;

- Meet legal, accounting and regulatory obligations.

4. Marketing Communications

Where you have agreed to receive marketing communications, PHYNIX may send information regarding:

- New products;

- Catalogues;

- Promotions;

- Industry updates;

- Services and business offerings.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.

5. Disclosure of Information

PHYNIX does not sell, rent, trade or exchange personal information with third parties.

To provide our services and fulfil customer orders, PHYNIX may disclose relevant information where necessary to trusted service providers, including:

- Manufacturers;

- Product suppliers;

- Decorators and production partners;

- Freight and delivery providers;

- Professional advisers;

- Technology and website service providers;

- Government authorities where required by law.

Information shared with suppliers and service providers will be limited to what is necessary to complete the requested service or order.

Where required, PHYNIX expects third-party providers to handle personal information in accordance with applicable privacy obligations.

6. Artwork, Branding & Intellectual Property Files

PHYNIX may collect and store customer-supplied artwork, logos, trademarks and branding files for the purpose of preparing quotations, artwork approvals and production of customised products.

Customers are responsible for ensuring they have the necessary rights and permissions to provide such materials.

PHYNIX will only use supplied artwork and branding information for the purpose of providing the requested products and services unless otherwise authorised.

7. Data Security

PHYNIX takes reasonable steps to protect personal information from:

- Unauthorised access;

- Misuse;

- Loss;

- Unauthorised disclosure;

- Modification or alteration.

While we use commercially reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Retention of Information

PHYNIX retains personal information only for as long as reasonably necessary to:

- Provide our services;

- Maintain customer records;

- Meet legal and accounting obligations;

- Resolve disputes;

- Protect our legitimate business interests.

When information is no longer required, reasonable steps will be taken to securely remove or de-identify it.

9. Access and Correction

You may request access to the personal information PHYNIX holds about you.

You may also request corrections where you believe information is inaccurate, incomplete or outdated.

Requests should be submitted using the contact details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites.

PHYNIX is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children's Privacy

PHYNIX provides products and services primarily to businesses and organisations.

Our website and services are not directed towards children, and we do not knowingly collect personal information from children under the age of 16.

12. Changes to This Privacy Policy

PHYNIX may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or website functionality.

The most current version will always be published on:

www.phynix.com.au

13. Contact Us

If you have any questions regarding this Privacy Policy, or wish to access or correct your personal information, please contact:

PHYNIX Corporate Merchandise

Website: www.phynix.com.au

Email: info@phynix.com.au

Brisbane, Queensland, Australia

14. Australian Privacy Law

PHYNIX Corporate Merchandise is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.